Effective Date: August 20, 2025
At TheDigivilla (thedigivilla.com), we value your trust and strive to offer genuine digital products and subscriptions at affordable prices. Please read our Refund Policy carefully before making a purchase. By completing an order on our website, you agree to the terms outlined below.
- Nature of Our Products
We deal in digital subscriptions, license keys, and software activations (e.g., Autodesk Apps, Adobe Creative Cloud, Canva Pro, Microsoft Office, etc.). Since these are intangible and instantly delivered items, traditional returns are not possible. - Refund Eligibility
We provide refunds only in the following cases:
If you receive an invalid or non-working license key and we cannot resolve the issue after verification.
If the subscription/account you purchased is not activated as described.
If there is a duplicate payment due to a technical error.
Refunds will not be issued for:
Buyer’s remorse (e.g., changed mind after purchase).
Incorrect product selection by the buyer.
Issues arising due to incompatible devices, system requirements, or misuse of the product.
- Replacement Policy
In most cases, instead of issuing a refund, we provide a working replacement key/account at no extra charge. This ensures you receive full value from your purchase without unnecessary delays. - Processing Refunds
If your refund request is approved, it will be processed within 5-7 business days via the original payment method.
You will be notified by email once the process is complete.
- How to Request a Refund
To raise a claim, please email us at contact@thedigivilla.com with the following details:
Order ID or transaction number
Product(s) purchased
Clear description of the issue
Screenshots or proof of the error, if applicable
Our support team will review your request promptly and guide you through the next steps.
- Contact Us
If you have any questions regarding our Refund Policy, please reach out to us:
📧 Email: contact@thedigivilla.com
🌐 Website: www.thedigivilla.com